Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist for a remote opportunity.

Key Responsibilities

• Perform remote diagnosis and troubleshooting of energy home charging equipment
• Create and update cases in Salesforce and manage logistics for parts
• Contribute to the creation of training materials and train other agents

Required Qualifications

• 3+ years as an electrician or working with electrical components; EV charging experience strongly preferred
• Minimum 2 years of experience in a call center or customer-facing environment
• Proficiency in Microsoft Office Suite and Salesforce
• Associate or trade degree in a related field or four years of electrical experience
• Valid driver's license