Technical Support Specialist

Job Summary

A company is looking for a Technical Customer Support Specialist to join their Customer Support team remotely.

Key Responsibilities

• Serve as the primary point of contact for customers seeking technical assistance through various channels
• Diagnose and resolve technical issues related to the marketing analytics platform and provide tailored solutions
• Document customer interactions and assist in the development of technical support documentation

Required Qualifications

• 2-3 years of experience in technical support within a Martech or SaaS company
• Bachelor's degree in a technical discipline or equivalent work experience and certifications
• Basic knowledge of web programming and SQL
• Familiarity with web technologies, APIs, data integrations, and data warehousing
• Experience with CRM systems and support ticketing platforms