Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide exceptional customer support and technical troubleshooting.

Key Responsibilities

• Provide fast, friendly, and technically sound support via email, chat, and video calls
• Diagnose, reproduce, and resolve product issues while documenting bugs and collaborating with the Engineering team
• Capture and communicate customer feedback, representing their voice in discussions with Product and Engineering teams

Required Qualifications

• 2+ years of experience in a customer support or technical support role for a SaaS product
• Confident troubleshooting of APIs, AI, CRMs, and workflow tools
• Proactive learner with a desire to understand customer needs and deliver effective solutions
• Highly organized and detail-oriented with a focus on operational excellence
• Strong team player who enjoys contributing to a collaborative and high-performing culture