Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide customer service and technical support for software solutions.

Key Responsibilities

• Handle inbound customer inquiries via phone and email, troubleshooting and providing effective solutions
• Create custom reports and assist customers with reporting-related issues using Crystal Reports and SQL
• Participate in knowledge sharing and documentation updates to improve service delivery

Required Qualifications

• Bachelor's degree in Computer Information Systems or Technical Support, or two years of relevant customer support experience
• Proficient in office programs, databases, and web-based applications
• Basic SQL knowledge with the ability to write and interpret queries
• Experience in customer support and technical troubleshooting roles
• Familiarity with remote troubleshooting tools and the ability to work independently in a remote environment