Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide customer service and technical support for software solutions.

Key Responsibilities

• Handle inbound customer inquiries via phone and email, providing effective troubleshooting and solutions
• Create custom reports using Crystal Reports 11 and assist customers with reporting-related issues
• Participate in knowledge-sharing sessions and contribute to updating internal documentation

Required Qualifications

• Bachelor's degree in Computer Information Systems or Technical Support, or two years of relevant customer support experience
• Proficiency in office programs, databases, and web-based applications
• Basic SQL knowledge with the ability to write and interpret queries
• Experience with remote troubleshooting tools
• Ability to work independently in a remote environment and manage a high volume of technical issues