Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to assist customers and internal teams with technical issues and platform alerts.

Key Responsibilities

• Respond to customer inquiries through ticketing systems and other support channels
• Act as a first responder to platform-level alerts, troubleshooting and escalating issues as necessary
• Coordinate with internal teams to resolve technical issues and maintain documentation

Qualifications

• Foundational understanding of servers and infrastructure-as-a-service platforms
• Experience with Linux Command Line
• Basic knowledge of enterprise networking concepts
• Ability to manage multiple issues simultaneously and adapt to shifting priorities
• Willingness to learn new technologies in an entry-level technical role