Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide customer support and manage technical issues.

Key Responsibilities

• Answer incoming customer calls and troubleshoot issues
• Monitor and manage incident and service requests in the ticketing system
• Coordinate maintenance and repairs with relevant teams and document processes

Required Qualifications

• 2-3 years of experience in a technical support role
• High School diploma or GED
• Training or certification in Cisco, Cambien, Calix, and Juniper
• Knowledge of network technologies and components, including switches and routers
• Understanding of data and signal flow through a network