Technical Support Specialist

Job Summary

A company is looking for a Tech Support Specialist to provide application-level support and technical assistance.

Key Responsibilities

• Partner with the field service desk team to resolve inquiries and issues related to the multi-sensor annotation tool
• Provide technical support and troubleshooting for applications used by internal teams and clients
• Document support cases and maintain detailed records while collaborating with product teams for continuous improvement

Required Qualifications

• 5 - 8 years of experience in technical support or similar roles
• Bachelor's degree in Computer Science, IT, or a related field (or equivalent practical experience)
• Strong analytical and troubleshooting skills with a solution-oriented mindset
• Proficiency in programming languages such as Python or JavaScript
• Experience with PostgreSQL databases and cloud file management processes