Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their team.

Key Responsibilities

• Serve as the first point of contact for technical support communications, answering questions and troubleshooting issues
• Diagnose and resolve customer issues with products, escalating as needed for timely follow-up
• Expand product knowledge and provide recommendations for continuous improvement

Required Qualifications

• 2+ years of customer-facing work experience, preferably with email and live chat support
• Experience using Zendesk is required
• Experience in a SaaS environment
• Proven perseverance in resolving customer requests
• Legally eligible to work in Canada