Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their remote support team.

Key Responsibilities

• Provide Level 1 technical support to customers
• Investigate and resolve technical issues while owning the customer experience
• Update and create help documentation for internal and external stakeholders

Required Qualifications

• Bachelor's degree or relevant experience
• Experience providing support to B2B SaaS customers
• Ability to quickly learn technical skills
• Polite, friendly, and professional demeanor
• Authorization to work in the U.S. and availability during specified hours