Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (Tier 2).

Key Responsibilities

• Investigate, troubleshoot, and resolve complex technical issues related to software products
• Collaborate with the Tier 1 support team to address escalated support tickets
• Document customer interactions and resolutions in the Zendesk ticketing system

Required Qualifications

• Bachelor's degree in computer science, Engineering, or a related field is preferred
• 3-5 years of experience in a technical support or software development role
• Proficient in programming languages such as Java, JavaScript, or Python
• Familiarity with the Zendesk ticketing system and remote support tools
• A customer-centric mindset with a passion for delivering exceptional service