Technical Support Specialist

Job Summary

A company is looking for a Technical Website Support Specialist.

Key Responsibilities

• Provide first level technical support for software applications, including email and website support
• Manage incoming requests and troubleshoot customer issues in a timely manner
• Document trends in customer calls and recommend process improvements

Required Qualifications

• Minimum of high school diploma
• At least 2 years of computer and software service experience
• Minimum of 1 year supporting software applications in a technical help desk environment
• Skilled in Microsoft Office suite and experienced with HTML, CSS, and JavaScript
• Ability to analyze and solve complex problems related to software applications