Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (Night Shift, APAC Support).

Key Responsibilities

• Troubleshoot daily technical issues and collaborate with relevant teams for resolution
• Assist customers with ongoing requests and technical questions, providing appropriate solutions
• Capture client feedback and contribute to the knowledge base and FAQ resources

Required Qualifications

• Proficiency in written and spoken English
• Successful experience in customer support and relationship management in technical areas
• Familiarity with APIs, JSON, and HTTP error handling
• Experience with ticket management systems
• Knowledge of tax technology or financial products is a plus