Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to assist with customer rostering and technical support of K-12 digital products.

Key Responsibilities

• Analyze customer order data to manage and track the fulfillment process of digital products
• Strategize with school and district administration on rostering and integration solutions
• Act as a liaison between various teams to communicate implementation options and requests for enhancements

Required Qualifications

• Minimum of 1 year of experience in a technical support or account management role in educational technology
• Familiarity with K-12 rostering, SIS, and LMS solutions
• Bachelor's degree
• Experience utilizing CRM or OMS such as Salesforce is preferred