Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide assistance to users of SketchUp's 3D modeling technology.

Key Responsibilities

• Provide technical solutions and tutorials to help SketchUp users become more self-sufficient
• Resolve approximately 35 customer requests daily via email and phone to ensure high service levels
• Diagnose software issues, manage account entitlements, and troubleshoot extensions to support global design projects

Required Qualifications

• 2+ years of experience in customer support in a solutions-oriented environment
• Bachelor's Degree or equivalent professional experience in a customer-facing technical role
• Proven technical proficiency with software troubleshooting and Google Suite
• Experience with customer support ticketing systems or remote diagnostic tools is a plus
• Familiarity with 3D modeling or related software is preferred