Technical Support Specialist

Job Summary

A company is looking for a Technical Specialist - Associate (Server).

Key Responsibilities

• Troubleshoot and resolve critical support problems
• Provide customer support using remote desktop software and interact through phone and email
• Recreate problems in-house and perform root cause analysis

Required Qualifications, Training, and Education

• Bachelor's Degree or equivalent experience
• MCP/MCSA/MCSE certification on Microsoft
• 3+ years of technical/customer support experience
• Detailed knowledge of Microsoft Windows Server administration and troubleshooting
• Exposure to Microsoft SQL and understanding of backup theory and design