Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist for Financials.

Key Responsibilities

• Assist customers with software-related inquiries via phone, chat, email, and screen-sharing
• Provide expert guidance on financial modules and troubleshoot accounting integration issues
• Educate customers on accounting best practices and resolve complex financial workflow cases

Required Qualifications

• Bachelor's degree preferred or equivalent experience in technical support or accounting
• Solid understanding of core accounting principles
• Hands-on experience with accounting software like QuickBooks or Sage is highly preferred
• Proficiency in spreadsheet software for data analysis and reporting
• Comfortable working remotely for extended periods