Technical Support Specialist

Job Summary

A company is looking for a Dedicated Client Care Specialist.

Key Responsibilities

• Provide technical support to customers via phone, email, or onsite
• Document customer issues in the company's CRM and ensure incidents are addressed per SLA
• Conduct system assessments and diagnostics for assigned customer accounts

Required Qualifications

• Bachelor's degree in Computer Sciences, Computer Engineering, Electrical Engineering, or equivalent experience
• At least 1 year of experience supporting relevant products
• Strong analytical and troubleshooting skills in hardware and software
• Excellent knowledge of Windows operating systems and networking principles
• Experience with PC configuration and troubleshooting