Technical Support Specialist

Job Summary

A company is looking for a Technical Customer Support Specialist to support digital products and applications.

Key Responsibilities

• Manage daily customer support operations, including triaging and prioritizing incoming issues
• Track and coordinate resolution of technical defects with Digital Product Support and Software Development teams
• Troubleshoot issues related to cloud systems, digital applications, and devices

Required Qualifications

• Bachelor's degree required
• Experience in Customer Support or Account Management within application/software environments
• Willingness to learn technical aspects of digital products
• Self-motivated and proactive in a fast-paced environment
• Experience with AWS and Jira preferred