Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to manage escalated, complex customer issues.

Key Responsibilities

• Own and resolve escalated technical support issues, including integrations and complex product behavior
• Troubleshoot across systems, APIs, and third-party tools to identify root causes
• Act as the primary liaison between Support, Product, and Engineering on technical issues

Required Qualifications

• 3-5 years in Technical Support, Solutions Engineering, or a similar role
• Strong troubleshooting skills across integrations, APIs, and SaaS tools
• Ability to communicate technical concepts to both technical and non-technical audiences
• Comfortable working cross-functionally with Product and Engineering teams
• Proactive and resourceful with a strong sense of ownership