Technical Support Specialist

Job Summary

A company is looking for a Clover Technical Support Specialist.

Key Responsibilities

• Resolve merchant issues in a high-volume inbound call center while ensuring quality and a positive experience
• Set up and educate new merchants on device activation, configuration, and best practices
• Diagnose and resolve hardware, software, and network issues, executing fixes using remote diagnostics

Required Qualifications and Education

• 2+ years in a customer-facing technical support call center environment
• 1+ year supporting POS or payments in a merchant-facing role
• Knowledge of networking fundamentals and practical troubleshooting
• Familiarity with basic operating system concepts and device setup
• Ability to interpret error logs and status codes