Technical Support Specialist

Job Summary

A company is looking for a Technical Support Provider to assist customers with electronic billing software needs.

Key Responsibilities

• Provide technical support for eligibility verification and patient liability estimator services
• Manage incoming call queues and monitor manual support requests
• Assist with research and special projects as assigned by management

Required Qualifications

• High degree of self-motivation and strong organizational skills
• Ability to work independently with critical thinking skills
• Experience in customer support for electronic billing software
• Proficiency in handling machine-readable files and good faith estimate letters
• Familiarity with RCM or third-party EHR systems is preferred