Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (Remote in US).

Key Responsibilities

• Provide exceptional support to clients, enhancing their overall experience
• Escalate customer support issues as necessary and maintain accurate customer documentation
• Prepare hardware for customers and collaborate with team members to meet client needs

Required Qualifications

• 1-3 years of experience as a Desktop Support Specialist or in a similar role
• Prior experience working for a Managed Service Provider (MSP) is preferred
• Willingness to participate in an on-call rotation and provide after-hours support
• Ability to travel occasionally to local client locations as needed
• Legally authorized to work in the United States without sponsorship