Technical Support Specialist

Job Summary

A company is looking for a Sr Tech Supp Professional.

Key Responsibilities

• Provide inbound technical support for INNCOM and Onity products via phone and email
• Create and manage cases in Salesforce, documenting troubleshooting steps and resolutions
• Deliver a professional customer-focused experience while collaborating with hotel engineering and IT teams

Required Qualifications

• High school diploma or equivalent; technical or vocational education preferred
• 1-3 years of experience in technical support or systems support
• Experience in hospitality, building systems, access control, or connected devices
• Familiarity with HVAC fundamentals and IP networking basics
• Experience with Salesforce or similar support platforms