Technical Support Specialist

Job Summary

A company is looking for a SR Tech Service Desk professional.

Key Responsibilities

• Provides Tier 1 and Tier 2 support for hardware, software, and network issues
• Troubleshoots and resolves complex technical problems, escalating when necessary
• Communicates effectively with users to prevent future issues and supports L1 and L2 agents

Required Qualifications

• High School Diploma or GED required
• Technical certification or Associate Degree may be required
• 2-4 years of relevant experience in the field
• Eligibility for required authorizations for access to export-controlled commodities and technology