Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative to provide technical assistance and enhance customer satisfaction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via Zendesk and phone
• Guide customers through troubleshooting processes and resolve technical issues promptly
• Document customer feedback and collaborate with internal teams to improve product quality

Required Qualifications

• Minimum of 2 years of experience in Technical Support, preferably in SaaS environments
• Understanding of using Postman for API calls
• Familiarity with issue tracking tools like JIRA and workflow management
• Experience with creating Power BI dashboards and knowledge of Data ETL processes
• Availability to work a Tuesday - Saturday schedule with rotating shifts