Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities

• Research, resolve, and respond to end-user issues received via various support channels
• Validate customer concerns and conduct preliminary reviews to identify potential causes
• Document and report issues/feedback, while ensuring customer satisfaction through timely resolutions

Required Qualifications

• 0-2 years of technical support experience, preferably in Software support/SaaS
• 1-3 years of experience in a remote work environment is preferred
• Fluency in English for support and technical writing
• Strong interest in data and technology, particularly in education technology
• Ability to manage multiple priorities and customer interactions simultaneously