Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist - Tier 2.

Key Responsibilities

• Assist customers via phone, chat, and email with technical challenges related to product installation and usage
• Take ownership of technical issues, verifying software bugs and logging them into the bug tracking database
• Create internal and customer-facing support documentation and assist with miscellaneous projects

Required Qualifications

• 2+ years of technical support experience
• Strong understanding of Microsoft Windows operating systems and software installation
• Experience with PDF software and architectural or structural programs such as AutoCAD or Revit
• Ability to work 8am-5pm EST working hours
• Proactive nature with a focus on customer service