Technical Support Specialist

Job Summary

A company is looking for a Tech Support Specialist I to provide remote technical support for internal and external customers.

Key Responsibilities

• Provide technical support and service for all software and surgical integration customers via various communication methods
• Collaborate with departments regarding customer-related issues and provide timely follow-up for satisfactory resolutions
• Assist with engineering technical tasks, including test plans and software upgrades

Required Qualifications

• Associate's degree in Computer Science or Engineering or equivalent education and experience
• Minimum of one year of technical support or customer service experience
• Experience with MS Office and support tracking systems
• Ability to work flexible hours as required