Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist III.

Key Responsibilities

• Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript
• Handle customer requests via chat, email, and inbound/outbound calls
• Provide education and coaching on the website platform to customers and co-workers

Required Qualifications

• Working knowledge of HTML, CSS / LESS or SASS, JavaScript, and jQuery
• Familiarity with mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
• Previous customer service experience (2+ years preferred)
• Previous web development experience (1+ years preferred)
• Ability to manage frequent interruptions and work effectively in a team environment