Technical Support Specialist

Job Summary

A company is looking for a Technical Support Tier 2 technician to join their team.

Key Responsibilities

• Provide excellent customer service by supporting a variety of services and equipment
• Troubleshoot complex network environments and manage escalations effectively
• Document call purposes and resolutions while utilizing internal knowledge bases

Required Qualifications, Training, and Education

• Bachelor's Degree in a technical field preferred
• Three years of hands-on experience in telecom, tech support, or networking
• Experience with hardware configurations such as routers and switches
• Knowledge of data networking protocols and TCP/IP protocols
• Experience with VoIP technologies