Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities

• Engage with large national retailers and vendors to represent the program
• Identify and capture technical issues for escalation, ensuring effective follow-up
• Analyze retailer readiness and adjust outreach strategies based on data insights

Required Qualifications

• Experience working with payments, POS systems, or retail IT
• Strong proficiency in Excel, including filters, pivots, and formulas
• Ability to work independently and adapt to changing priorities
• Critical thinking skills to identify patterns and potential blockers
• Familiarity with government or regulated programs is a plus