Technical Support Specialist

Job Summary

A company is looking for a Technical Support Representative, Human Health Customer Care.

Key Responsibilities:

• Handle incoming technical support calls from customers regarding Piccolo instruments
• Document all customer interactions and case details in the Quality Management System (QMS)
• Communicate software updates and field actions to customers proactively

Required Qualifications:

• Bachelor's degree in a scientific discipline or clinical laboratory technology preferred, or equivalent experience
• Knowledge of medical laboratory products and instrumentation preferred
• Fluency in English (written and spoken)