Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to join their Customer Success organization.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to customers via Zendesk
• Create and maintain support documentation and training materials
• Collaborate with teams to refine support processes and improve customer experience

Required Qualifications

• 3+ years of experience in technical support at a software or SaaS company
• Experience handling Level 1 and Level 2 support tickets
• Light coding skills (e.g., JavaScript, Python, SQL) or experience troubleshooting APIs and integrations
• Ability to document processes and explain technical concepts clearly
• A customer-first attitude with a proactive approach to problem-solving