Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist, Civil 3D.

Key Responsibilities

• Respond to support requests through multiple channels and document interactions in a case management system
• Participate in product BETA programs and product testing events, while remaining informed on product improvements
• Research and document product defects, and manage personal backlog of support requests

Required Qualifications

• Bachelor's degree in Engineering or a related field
• 3 years of experience in the Engineering, Natural Resources, and Infrastructure (ENI) industry
• Proficiency or familiarity with Autodesk Civil 3D software in a production environment
• Experience in customer support and troubleshooting