Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist to provide high-level technical support to customers across multiple channels.

Key Responsibilities

• Engage with customers through various channels to troubleshoot and resolve technical issues
• Create and manage customer accounts and service-related cases using Microsoft D365
• Maintain knowledge of technology trends and attend training on new technologies

Required Qualifications and Education

• High School diploma or equivalent with 2-3 years of relevant technical support experience
• Ability to obtain necessary state licenses and technical certifications
• Advanced technical ability to understand and explain necessary steps to customers
• Working knowledge of Microsoft Office Programs
• Completion of ADC Technician Certification training within 90 days