Technical Support Specialist

Job Summary

A company is looking for a Customer Technical Support II.

Key Responsibilities

• Provide technical support by installing, configuring, and troubleshooting hardware and software products
• Monitor and manage incoming requests through the CRM system
• Serve as an escalation resource for complex issues and mentor other technical support specialists

Required Qualifications

• Minimum of 3 years of relevant technical support experience
• Technical education or equivalent job knowledge comparable to a 2-year college or trade school program
• Experience supporting servers, databases, and enterprise applications
• Ability to manage multiple priorities in a fast-paced support environment
• Strong troubleshooting, analytical, and documentation skills