Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities

• Identify operational gaps and predict potential downtime or SLA breaches in collaboration with SupportOps leadership
• Assist in the design, development, rollout, and maintenance of support tooling and workflows
• Onboard teams and customers to SupportOps services while maintaining training and knowledge sharing

Required Qualifications

• 3 years of experience in Technical Help Desk, Technical Support, Application Support, or related fields
• Proficiency in Japanese and English
• Experience with ticketing systems for issue resolution
• Familiarity with the admin side of support tech stacks, including tools like Jira and Datadog
• Basic knowledge of networking technologies such as TCP/IP and VPN