Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist (CSM Track).

Key Responsibilities

• Manage customer tickets, resolving issues and improving the AI support stack
• Build relationships with customers and transition to managing a portfolio of accounts
• Collaborate with cross-functional teams to address customer issues and improve internal processes

Required Qualifications

• 1+ years of experience in SaaS support, customer success, or a similar role
• Hands-on experience with customer interactions and ticket management
• Familiarity with AI tooling and willingness to utilize it effectively
• Experience with tools such as Salesforce, Zendesk, or similar platforms is a plus
• Comfortable working in a fully remote environment