Technical Support Specialist

Job Summary

Technical Support Specialist is a remote, full-time position focused on providing expert support for Business Intelligence products, managing customer cases, and troubleshooting technical issues.

Key Responsibilities

• Manage and resolve customer cases via chat and email in a timely manner
• Investigate and troubleshoot escalated technical issues related to integration and system performance
• Collaborate with Engineering, Product, and Business Development teams to resolve complex customer issues

Required Qualifications

• Proven success in a customer-facing role with a strong customer service mentality
• Tech-savvy with the ability to tackle complex technical issues
• Interest in and aptitude for understanding AI-driven tools and features
• Proficiency with Google Suite and other modern business applications
• Experience working effectively in a cross-functional environment