Technical Support Specialist

Job Summary

Technical Support Specialist, a full-time role, provides technical assistance through email and online chat, diagnoses customer issues, and collaborates with various teams to enhance customer experience.

Key Responsibilities

• Serve as the first point of contact for technical support communications
• Diagnose and resolve customer issues with products, escalating as needed
• Provide recommendations for continuous product and process improvement

Required Qualifications

• 2+ years of customer-facing work experience, preferably in email and live chat
• Experience using Zendesk is required
• Background in SaaS is preferred
• Proven perseverance in resolving customer requests
• A passion for learning and sharing knowledge with others