Technical Support Specialist

Job Summary

Technical Support Specialist provides part-time technical support for clients by identifying, documenting, and resolving issues efficiently while escalating complex problems to appropriate teams.

Key Responsibilities

• Handle incidents by reproducing, analyzing, and resolving technical issues or escalating when necessary
• Create and manage incident tickets, ensuring SLA compliance
• Monitor product stability and escalate unresolved issues according to internal procedures

Required Qualifications

• 1+ year of experience in technical support, preferably B2B
• English B2+ and fluency in Russian or Ukrainian
• Experience with Jira and Confluence
• Ability to multitask and work shifts, including nights
• Knowledge of system logs, monitoring dashboards, and standard IT processes is a plus