Technical Support Specialist

Job Summary

Providing high-quality technical support in a fully remote environment, the full-time Technical Support Specialist will engage with clients through phone, chat, and email to troubleshoot issues and ensure successful use of the Absorb platform.

Key responsibilities

• Resolve client issues through various communication channels in a fast-paced environment
• Conduct thorough investigations to determine root causes of client issues and provide timely solutions
• Manage client expectations regarding issue resolution timelines while documenting technical issues extensively

Required qualifications

• 3+ years of experience in a technical support role or client-facing position, preferably in a SaaS environment
• Basic understanding of core web components
• Proven time-management capabilities
• Ability to explain technical concepts in simple terms
• Experience with tools such as Zendesk, MSSQL, Jira, and Confluence is preferred