Technical Support Specialist

Job Summary

Providing technical assistance and customer support remotely, the full-time Technical Support Specialist will resolve product and system issues through effective communication and troubleshooting while handling approximately 30-35 calls per day during the hours of 10am-7pm Eastern Time, Monday to Friday.

Key Responsibilities

• Acts as the first point of contact for customers seeking technical assistance via phone or email
• Performs remote troubleshooting using diagnostic techniques and discovery questions
• Serves as a technical subject matter expert for both internal and external customers

Required Qualifications

• High school diploma or GED required
• Minimum of one year of experience in computer information systems or technical customer support
• Moderate experience with Microsoft Outlook and Excel
• Ability to input customer information into a CRM system
• Comfort with remote access and troubleshooting of customer computers