Technical Support Specialist

Job Summary

Providing technical radio expertise and customer education, the full-time remote Technical Support Specialist will troubleshoot two-way radio systems, assist customers with equipment configuration, and deliver training on optimal radio use.

Key responsibilities:

• Provide technical support for two-way radio systems, including troubleshooting hardware and signal issues
• Assist customers in configuring radios for optimal use and selecting appropriate equipment based on their needs
• Conduct training sessions and maintain documentation of support cases and common troubleshooting steps

Required qualifications:

• 4+ years of hands-on experience with two-way radio systems
• Strong understanding of radio frequency (RF) fundamentals and familiarity with UHF/VHF systems
• Excellent communication skills to explain technical concepts in user-friendly terms
• Customer service mindset with the ability to troubleshoot independently
• Experience with business band (LMR) radios and amateur (ham) radio equipment