Technical Support Specialist

Job Summary

Supporting customers with technical inquiries, the full-time remote Customer Happiness Technical Specialist will troubleshoot issues, guide setup, and collaborate with engineering while ensuring excellent service and customer confidence.

Key responsibilities:

• Provide support via help desk for onboarding and advanced configuration questions
• Troubleshoot API, webhook, and integration issues, and collaborate with engineering for complex problems
• Update and create help documentation and gather customer insights for feature requests

Required qualifications:

• Experience supporting a SaaS product in a technical capacity
• Strong WordPress experience, including configuration and troubleshooting
• Ability to simplify technical concepts for non-technical users
• Excellent written communication skills
• Located in the United States and available to work Pacific hours or late-day EST