Technical Support Specialist

Job Summary

Passionate about customer experience, the remote Technical Support Specialist will provide front-line support to KinderCare employees via phone, email, and ticketing systems, diagnosing and resolving technical issues while maintaining excellent communication and documentation.

Key responsibilities

• Serve as front-line support for KinderCare Corporate and Field employees, addressing technical issues through various communication channels
• Diagnose and troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and customer satisfaction
• Document and track issues through to resolution, escalating unresolved problems to appropriate internal teams as necessary

Required qualifications

• High School Diploma or equivalent; a 2 or 4-year college degree is a plus
• 1-2 years of experience in technical customer service support via phone and email
• Experience with Windows, Mac OS, laptops, mobile devices, and business applications
• Intermediate MS Office skills and familiarity with IT Service Desk tools, such as ServiceNow
• Bilingual in English and Spanish is a plus