Technical Support Specialist

Job Summary

Providing seasonal support for digital products, the hourly Technical Support Specialist (1099 Remote Contractor) will handle Tier 1 product inquiries from educators and internal teams, assisting with account setup, licensing activation, and basic product support while working remotely during peak periods.

Key responsibilities

• Interact with customers via phone, live chat, and email to resolve Tier 1 technical support issues
• Manage and resolve a high volume of support tickets, ensuring accurate documentation and adherence to established workflows
• Support order fulfillment and digital license activation workflows across platforms while identifying recurring issues for documentation improvements

Required qualifications

• 2-4+ years of experience in technical support or customer support roles
• Experience working in high-volume, ticket-based environments
• Strong troubleshooting skills for common technical issues, including login and access problems
• Ability to follow documented processes and workflows consistently
• Familiarity with technology commonly used in K-12 classroom environments