Technical Support Specialist

Job Summary

To enhance customer satisfaction within a SaaS-based Contract Lifecycle Management (CLM) platform, the full-time remote Technical Support Specialist will deliver high-quality support by troubleshooting complex technical issues, managing integrations, and leveraging AI-driven tools for improved efficiency.

Key Responsibilities

• Deliver exceptional customer support by resolving technical and functional issues promptly and effectively within a SaaS CLM environment
• Support large enterprise customers by managing complex use cases, escalations, and integrations
• Leverage AI-powered tools and automation to improve issue diagnosis, response time, and overall support efficiency

Required Qualifications

• 5+ years of experience supporting large enterprise customers in a SaaS environment
• Experience supporting or working with Contract Lifecycle Management (CLM) platforms strongly preferred
• Familiarity with AI tools and technologies (e.g., automated support tools, copilots, or AI-driven analytics) is highly desired
• Proficiency with support ticketing systems and CRM platforms
• Integration experience is a plus (e.g., Salesforce, SAP Ariba, Palantir, or similar enterprise systems)