Technical Support Specialist

Job Summary

Supporting a rapidly growing team, the full-time remote Technical Support Specialist will manage software deployment, provision new hire equipment, and assist employees with technical issues.

Key responsibilities:

• Maintain inventory of installed software and manage licensing and upgrade policies
• Respond to technical support tickets in Jira, troubleshooting and resolving issues promptly
• Set up and configure new systems, applications, and manage user accounts based on company policies

Required qualifications:

• 2 years of experience supporting hardware and software applications
• Experience with Mac and Windows operating systems, including troubleshooting skills
• Strong knowledge of Google Workspace and networking concepts such as IP addressing and DNS
• Familiarity with scripting languages like Bash, Python, or PowerShell
• Ability to communicate technical issues clearly to non-technical users